What to expect

Crossroads is accessible 24 hours a day, 7 days a week. All assessment and referral services are offered to the consumer and payer without a fee. The initial assessment is designed to determine the level of care that best meets the person’s needs.

Crossroads works in partnership with insurance companies, managed care reviewers and other funding sources to facilitate appropriate admissions and continued care.

We welcome referrals by medical or mental health care givers, case managers, family members, community agencies, hospitals, clergy, friends and by patients themselves. Crossroads does not discriminate in accepting anyone because of ethnic or national origin, race, religion, sexual orientation, disability, age or gender.

If you desire further information or would like arrange for a free, confidential assessment, call 1.800.949.8439 or 616.942.9610. Accurate information helps the Assessment and Referral Center staff determine what service best meets a person’s needs. When calling, the following information will be helpful to better serve you:

Patient Information

• Current Situation Prompting Referral
• Significant Medical Problems
• Address
• Phone Number
• Age
• Name
• Date of Birth
• Social Security Number
• Custody Status

Treatment History

• Current Outpatient Treatment
• Previous Psychiatric Hospitalizations
• Primary Care Physician

Insurance Information

• Subscriber Name
• Insurance Provider
• Group Number
• Employer
• Subscriber Social Security Number
• Policy Number
• Subscriber Phone Number
• Employer Phone Number

For a Scheduled Evaluation, the person and/or guardian must bring:

• Insurance Card(s)
• Social Security Number
• Custody Papers, if appropriate
• Court Papers, if appropriate

Please contact Crossroads for more information.